8 Seater Mini Van Hire Cairns NC8V

Insurance

Additional Information

DAILY RATES are calculated on a per 24-hour day basis, for example, if you collect the car at 11.30 am it is due for return at 11.30 am on your last day of hire.

PAYMENT A deposit is required to hold a vehicle. The remaining balance is payable 30 days prior to travel. Deposits paid to secure your reservation are nonrefundable.

COMPULSORY EXTRAS Insurance is included on all commercial and passenger rental vehicles. We recommend choosing the optional Excess Reduction Fee. This can dramatically reduce excess costs subject to the Terms and Conditions of the rental agreement.

LICENCE All drivers must possess a full valid driving license issued in Australia or New Zealand. International customers must present a driver’s licence written in English, or alternatively, a valid international driving permit for translation purposes.

DEPOT HOURS Monday to Friday 8.00 am to 3.30 pm. Saturday and Sunday is by prior appointment only.

VEHICLE PICK AND RETURN Collection and return of the vehicles is from the depot address only.

DRIVERS A current Australian or New Zealand motor vehicle driver’s licence is required and must be produced on pick-up.

Additional drivers can be listed on the rental agreement for a small daily fee. Additional drivers must be present at the time the vehicle is collected and need to present a full and valid driver’s licence. Only a maximum of 2 additional drivers can be listed on the rental agreement.

All infringements are the responsibility of the driver/hirer. Any outstanding fines will be forwarded on to the Hirer along with an administration charge to cover the somewhat protracted processing time and correspondence with the State authorities concerned.

DRIVERS AGE You will need to be 21 years of age, which is the minimum rental age for most vehicles. For larger and specialty vehicles, 25 years of age is required. If you have any concerns regarding the minimum rental age, please call your local office to check before you make your booking.

VEHICLE Vehicle makes and models listed are a guide only. Therefore guaranteeing a specific make and model is difficult. Vehicles are booked in categories with similar vehicle specifications. Please note, we cannot guarantee vehicle colour.

ACCIDENTS If you’re involved in an accident, first remain as calm as possible and ensure that you remove yourself from any potential danger. Gather the contact details (names, addresses, registration numbers) of all involved parties and if necessary contact the police and emergency services. Also, call the depot where you collected the vehicle to report the accident within 24 hours of the incident.

If your rental vehicle is not driveable, ensure that it’s left in a safe place before leaving the scene.

MINIMUM RENTAL 7 days when travelling to Cape York. Minimum 5 days hire allowed for travel as far north as Cooktown or peak season.

KILOMETRE ALLOWANCE 200 km per day is included in the rental cost. If you travel over 200 km per day, the extra charge is $0.40 cents for every km over. The distance from Cairns to the tip of Cape York is approximately 2,000 km return so we suggest a minimum hire of 10 days to make that trip comfortably which will give you 2,000 km included in your hire.

TYRE & WINDSCREEN DAMAGE The renter will be responsible for tyre and windscreen damage.

CLEANING FEE ON RETURN OF VEHICLE A cleaning fee may be charged if the vehicle is not returned in reasonable condition. Charging of such a fee will be at the depot manager’s discretion.

ROAD RESTRICTIONS These vehicles go from Cairns to Cape York on a regular basis and visit all the “Must See” tourist places on the way. The vehicles can be driven on recognized unsealed roads as long as the weather at the time is suitable for such a trip and this is why the vehicles can only be taken from Cairns to Cape York during the months of June to October. Some sections of roads like “The Old Telegraph Track” (different from The Telegraph Road which leads you to Cape York) and Creb Track are not allowed to be accessed due to the harshness of the roads but places like Fruit Bat/Elliot/Twin waterfalls, The Telegraph Road, the Peninsula Development Road and the Bamaga Road (also known in sections as the Southern and Northern Bypass road) are all well taken care of and allowable for you to travel on. The Roads that these vehicles are allowed on will lead you from Cairns to the very tip of Cape York – Australia where you can fish, catch ferries to the islands of the Torres Straits and stand at the sign saying you are at the very top of Australia. Please consult a good map provider for road names and details like the “Hema Map” company.

BOOKING AMENDMENTS We understand that sometimes plans change. If this is the case, any changes made to a booking will be classed as a cancellation and a new booking will be required, including: Changes to pick-up or drop-off dates. Change to pick-up or drop-off branch location. Change of vehicle, unless the vehicle is unavailable at the time of hire.

RETURNS Vehicles must be returned as per your rental agreement contract. We recommend that you re-fuel your vehicle before returning it to avoid paying a re-fuelling surcharge. If you wish to extend, please contact the office. Please note if the vehicle is not in use but has not been returned to the depot it will remain on hire. Rental vehicles can be returned earlier than the selected drop-off date. Refunds are not issued for vehicles dropped off early.

Customers who return their vehicle after the agreed drop-off period will incur additional charges. The rate at which you’re charged will depend on how late the vehicle is received. If you expect that you cannot drop off your vehicle on time, please notify the depot where you pick up the vehicle.

CANCELLATION POLICY Cancellation must be provided in writing, it will be based on the business day when it is received at the depot:
30 + days 20% of full rental charges
15-30 days 50% of rental charges
0-14 days full rental charges

BONDS are required to be taken/held on DEBIT or CREDIT CARDS.

FAQs

• When should I book car hire in Cairns for school holidays?

  As soon as possible! There is limited a supply of vehicles in Cairns and they sell out during school holidays. We suggest you book your vehicles as soon as you book your flights and accommodation. Try to book at least 4-6 months before you plan to come to be sure you get the vehicle you need.

  What if I have not booked yet? have a look on our website and see what is available, send us an email or give us a call 07 4051 1120 – there might be a cancellation if you are lucky!

• Do 4WD hire vehicles to Cape York sell out?

  Due to insurance reasons, not all vehicles can go all the way to Cape York. you must select a vehicle that is a capable 4WD and has the correct insurance to cover you on this trip. We can advise you of the correct vehicle to meet your needs. There is a limited supply of vehicles that can go to Cape York so be sure to book early – they sell out every year!

• Why is car rental so expensive in Cairns?

  Availability is scarce for certain destinations including Cairns, Uluru, and Tasmania. There are a limited number of vehicles available and it is difficult to get in extra vehicles from nearby locations. So when they are sold out they are sold out. Pricing is dynamic, so fewer cars equals more cost. If you want o reduce your cost try to book as early as you can to get the best deals. Some vehicles are fixed prices others can vary significantly. Make sure you talk to our helpful team to get the right vehicle for your next holiday to Cairns. Call 07 4051 1120.

• Why are some cars so much more than others?

  The cost of the vehicles varies depending on where you can take them once hired. The vehicles that can go from Cairns to Cape York have much higher insurance costs and wear on vehicles. The vehicles can be driven on recognized unsealed roads as long as the weather at the time is suitable for such a trip and this is why the vehicles can only be taken from Cairns to Cape York during the months of June to October. Some sections of roads like “The Old Telegraph Track” (different from The Telegraph Road which leads you to Cape York) and Creb Track are not allowed to be accessed due to the harshness of the roads but places like Fruit Bat/Elliot/Twin waterfalls, The Telegraph Road, the Peninsula Development Road and the Bamaga Road (also known in sections as the Southern and Northern Bypass road) are all well taken care of and allowable for you to travel on. The Roads that these vehicles are allowed on will lead you from Cairns to the very tip of Cape York – Australia where you can fish, catch ferries to the islands of the Torres Straits and stand at the sign saying you are at the very top of Australia.

  The cheaper vehicles have restricted locations such as the vehicle can be taken as far south as Airlie Beach, as far north as Cooktown, and as far west as Chillagoe.

• What if I need to amend my booking?

  We understand that sometimes plans change. If this is the case, any changes made to a booking will be classed as a cancellation and new booking will be required, including:

  • Change to pick-up or drop-off dates
  • Change to pick-up or drop-off branch location
  • Change of vehicle, unless the vehicle is unavailable at the time of hire
• Where do I pickup the vehicle?
  Vehicles pick up points will be listed on your paperwork. These vary depending on your needs and where the vehicle is stored. Please refer to the information provided for details.
• What is the Bond?

  The Bond is the amount which guests would be liable up to in case of any damage done to the vehicle.

  The Bond is payable on the pick-up and only by a credit card (the credit card holder must be present).

  The Bond would be fully refunded after they return the vehicle in the same condition as they rented it (no damages, no accidents)

  – Insurance is not offered on vehicles but you can purchase Liability Reduction Options.

  Payment of this Bond is only accepted by credit card, debit credit card and ins some cases cash. The amount will be debited to the credit card account immediately. A non-refundable bond administration fee will may apply at the time of the debit and the bond refund may take up to 21 working days.

• Should I buy travel insurance for car hire?

  Travel Insurance
  Personal injury or loss and damages to personal items are not covered with your vehicle hire. You may choose the option to use comprehensive travel insurance with car hire excess included rather than paying for rental vehicle excess insurance or excess reduction fees with the rental company. Ask our friendly team for more information or a quote.

• Are the Four Wheel Drives allowed to go to Cape York

  All the 4 Wheel drives that indicate in the text that they are allowed to go to Cape York will get you to and back from Cape York without any issues. The roads to Cape York are in good condition these days with the local council often grading the roads with earth-moving equipment. The main thing you need in a 4WD is “Ground Clearance” on a Cape York trip and those listed on our website have this. Please be aware that even if you have booked to go to Cape York when you collect the vehicle from the depot they have the final say in if you can take the vehicle to cape York depending on the road and weather conditions at the time. You are not refunded if you are unable to go to the Cape, you have booked a vehicle, not a destination.

• Do you hire camping equipment to go with your 4WD hire?

  No we do not hire camping equipment. You will need to bring your own or call into some local camping supply shops while here.